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Frequently ASKED QUESTIONS
Where IS THE RESORT LOCATED?

1869 Muskoka Road 118 West Bracebridge, Ontario P1L1W8. We are a short seven-minute drive from the Town of Bracebridge on Highway 118 West.  Touchstone is located approximately 2 hours north of Toronto. The Resort is located on the shores of, Lake Muskoka, which is known for its rugged landscape and natural splendor.

What Time is Check-In and Check-Out?

Check-In is 4pm and Check-Out is 11am.

Do You Charge a resort fee?

We charge a 8% taxable nightly resort fee. This allows unlimited access to all amenities on site.

What Amenities Do You Have On Site?

Guests have access to the dock / beach area, beach chairs and umbrellas, beach and pool towels, self-parking, high-speed wireless internet, complimentary use of non-motorized waterfront equipment which includes kayaks, canoes and paddle boards. Off season, we offer snowshoes and weather permitting, an ice rink. Year round the resort offers access to our hot tub, sauna and steam room as well as 24 hours fitness center.

Do You Have A Restaurant?

The Touchstone Grill is open year-round for lunch and dinner. Bob’s Boathouse Bar is open seasonally (July/August). For restaurant menus and hours of operation please refer to the “eat” page on our website.

Does The Restaurant Offer Breakfast?

Our menu is limited to lunch and dinner.

We do offer complimentary coffee and muffins in our lobby until 11 a.m. each day. A selection of confectionary items are available for purchase at the front desk.

How Do I Make Restaurant Reservations?

Please email touchstonegrill@touchstoneresort.com

Does The Resort Have A Spa?

Yes. The Spa at Touchstone is open year-round and offers a wide variety of massage and body treatments, nail services, and more. Reservations are highly recommended. Please email spa@touchstoneresort.com for more information. To view the spa menu please visit the “spa” page on our website.

What is Your Deposit Policy?

Standard deposit policy is equal to one night of your stay including taxes at the time of booking. The remaining balance will be due upon arrival.

What is Your Cancellation Policy?

Cancellation Policy varies by season.

● June 15 – October 15: 7 Days notice required to cancel

● October 17 – June 14: 48 Hours notice required to cancel

Reservations canceled before the above deadlines will receive a full refund of the deposit. Reservations canceled after the above deadlines will result in the forfeiture of full payment of the stay. Early departures and no-shows are considered as a cancellation and are subject to forfeiture of the full payment of the stay.

Is Touchstone Resort Smoke Free?

All units at Touchstone are smoke-free. A $250 recovery fee will be charged for smoking in your room.

Are Pets Allowed?

We do have pet friendly rooms. Please contact our reservations desk for more information.

I Left Something At The Resort. Do You Have A Lost And Found?

Yes, non-perishable items, if found, are kept for three months.

Does The Resort Have An Indoor Pool?

Touchstone offers two outdoor pools, open from mid May to mid October. There are also two outdoor hot tubs, one of which remains open year-round. The sauna and steam room are open year-round as well.

What Services Are Nearby?

There are a variety of services in nearby Bracebridge, located just 5-7 minutes away from the resort. This includes a number of local restaurants, movie theatre, liquor store, grocery store, and hospital.

do you have daily housekeeping services?

In order to limit interruptions and contact within your unit we do not offer daily housekeeping services.  If you wish to have your unit cleaned during your stay or require extra supplies, please contact the front desk and we would be happy to help.

do you charge for parking?

Parking at Touchstone is complimentary. 

All vehicles must be registered at the front desk – you will be provided a pass for your vehicle

If you have further questions we are pleased to speak with you directly.  Please feel free to reach out to our team at any time. 

No thanks.